Your questions answered

Website policies

Please note: Actual product colors may vary from the images shown due to various lighting conditions and differences in computer monitor displays.

Current Production Time: 7-14 BUSINESS DAYS before shipping.

Custom Orders 15+ BUSINESS DAYS.

Sorry, we do not offer International shipping at this time.

If you would like your item to arrive by a certain date, CONTACT US shiningseafarm@gmail.com to upgrade your shipping (additional fee to Buyer). If your package is sent back to use for any reason, you have to pay reshipment fees.

If you choose, you may purchase shipping insurance for your item. You must purchase full value insurance to fully cover your order. Transit times and damage after the items have left our shop are the responsibility of the shipping carrier.

If you receive a damaged item please keep all packaging, take photos, & send photos in an email to us: shiningseafarm@gmail.com

We do not accept returns or cancellations.

Please contact us if you have any problems with your order.

The following items can't be returned or exchanged

• Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Returns and exchange details

Shining Sea Farm Falmouth reserves the right to determine whether we will grant a refund or an exchange on an order. Our products are all handmade by us, one at a time and every piece is unique and made to order. Here is our basic criteria for granting a refund or exchange:

We will refund or exchange an item if:

- the item is broken or damaged beyond simple repair (Item must be insured by Buyer)

- the item is lost in transit or never arrived, up to $50 value, unless you ask and paid for extra full cost insurance.

- the item arrived in the wrong color, size, etc.

We do not refund Custom Orders because they are not resalable. A Custom Order is an item that has unique features that only you requested. Some examples of Custom Orders are:

- Custom made signs with your logo on it

- an item in a color not shown on this web site

- an item in a size that is not shown on this site

- an order that was listed as a "Custom Order" on our site

We realize that every situation is unique. Please contact us and we'll see if we can help you out.